I think that the manager should be dismissed. He obviously has the wrong staff and he must take responsibility for their actions.
Is he sure that allhis staff are legally allowed to remain and work in britain. Perhaps this should be investigated thoroughly. It wouldn't surprise me if the hotel has terrorist connections. May be they should have their licence revoked.
I certainly will not stay there and will tell everyone i know not to stay there.
Can i suggest a standard type letter that numerous people can send to the head office. If they get sufficient response surely they will have to do something about it.
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